Company Profile |
| The company is a leading Hi-chrome casting producer in the world. The company specializes in the design, development and manufacturing of high chromium wear corrosion and abrasion resistant castings used in the cement, mining and thermal industries. |
The Situation |
| In the process of customer quotation management, the enquiry flows through various phases of pre-sales order processing for the price approval. The company receives 5-7 enquires per day, leading to huge file management. As the existing RFQ process is physical paper oriented, they are facing the lack of traceability of document across the organization, which leads to the delay in response and increase in customer complaints. |
| The phases involved in the pre-sales order processing are: |
- Enquiry
- Order Estimation
- Order Confirmation
- Pattern Inspection
- Design Proposal
- General Arrangement
- Order Evaluation
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The Solution |
- The primary objective is to automate the entire pre-sales order processing.
- To digitalize the entire data and manage it through central repository, so as to improve the response time and traceability.
- EDS Technologies successfully implemented SAP Document Management System to manage the entire data.
- The suitable workflow templates are configured to address the business needs and automate the existing order process.
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Benefits |
- The response time to process the enquiry has been drastically reduced from 15 working days to average of 5-6 working days after the digitalization.
- There is no loss of data, correspondingly reduced the number of complaints.
- It is now easy to trace the document and reduced the response time.
- The bid-to-win ratio can be easily calculated to analyse and project to management.
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