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"EDS Technologies, recently automated its entire sales force with a first of its kind sales automation tool in the PLM industry. This tool is a web enabled tool, which essentially captures customer needs with respect to Pre and Post Sales data and enables monitoring of all our customers, thus ensuring our Customer Satisfaction levels are always high. This will also ensure that our sales teams are in touch with our customers on a regular basis maintaining a full history of contact with every customer also allowing easy management of relationships among contacts, products and documents.
This Sales Automation gives our teams and managers unprecedented configurability, collaboration and control capabilities, empowering them to drive more profitable customer experiences and forecast more predictable results for the organisation.
The tool also provides facilities for each of our sales managers to manage their pipeline and daily call activities and to record progress through a user defined sales cycle thereby providing our management with monthly sales forecast information based on this data. "
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